Excellerate Launches Velocity SmartConnect

28 May 2024

Johannesburg, South Africa, May 2024 — Excellerate Services is pleased to announce the launch of Velocity SmartConnect, the latest addition to Velocity, Excellerate’s proprietary suite of management tools. 

SmartConnect is an advanced integrated communications platform designed to enable seamless client interactions via WhatsApp, SMS, and email. This innovative platform launches at a pivotal time, coinciding with the upcoming National and Provincial elections.

As South Africa prepares for what is anticipated to be the most fiercely contested elections since 1994, companies are bracing for potential social unrest. With heightened concerns following the July 2021 riots, businesses are increasingly vigilant, seeking robust solutions to maintain operational continuity and client engagement during turbulent times.

Ensuring Credibility with TopicWorx and the Centre for Risk Analysis

“SmartConnect is built on a foundation of credible intelligence, ensuring that our communications are both timely and reliable.” Said Adriaan Otto, Excellerate’s Managing Director. “To achieve this, Excellerate has integrated the advanced capabilities of TopicWorx, a premier risk intelligence service, into our operations” he said. 

TopicWorx provides tactical, operational, and strategic risk intelligence, leveraging OSINT, CYBINT, HUMINT, and GEOINT to offer comprehensive situational awareness and predictive insights. This service enables Excellerate to anticipate and mitigate risks effectively, ensuring uninterrupted service and informed decision-making.

“Additionally, our strategic partnership with the Centre for Risk Analysis (CRA) underscores our commitment to leveraging accurate and verified intelligence.” said Otto. 

The CRA’s in-depth briefings and strategic intelligence forecasts provide essential insights into political developments, economic trends, and socio-political risks within South Africa.

These resources empower Excellerate to navigate the complex landscape, not only of the upcoming elections, but also future risk events, ensuring clients receive accurate and timely information from their trusted partner. 

Experienced Reporting for Enhanced Communications

To further bolster our communications capabilities, Excellerate has employed a highly experienced Communications Officer, Sibongile Mthembu. With Batchelors degrees in International Relations and Journalism, and strong track record in communications and stakeholder management, Sibongile brings a wealth of experience to our team. 

Sibongile will work closely with our intelligence team to identify, curate, and distribute relevant intel reports, ensuring our clients are always informed with the most relevant, accurate and timely information.

A Commitment to Excellence

“At Excellerate, we understand the critical importance of credible intelligence in today’s age of misinformation and fake news. By investing in advanced risk analysis and intelligence platforms, state of the art technology and highly experienced personnel, we aim to provide our clients with the highest level of service and security.” Said Adriaan.

“Velocity SmartConnect is not just a communication tool; it is a testament to our dedication to innovation, reliability, and client satisfaction.” He said.

About Excellerate

Excellerate Services is a leading provider of integrated security solutions, dedicated to enhancing client interactions through innovative technology. Our services are designed to meet the evolving needs of businesses in a dynamic and often unpredictable environment.

For more information about SmartConnect and our commitment to delivering credible intelligence, and specialist tactical support services, please contact us at info@excellerate.com or visit our website at www.excellerateservices.co.za 

For more information: Gary Tintinger - gary.tintinger@excellerate.co.za