Established in 1978, as a specialist security company, Excellerate Services has grown into one of the most respected Multiservice soft services business in Southern Africa, the Middle East, the UK and Ireland.
Our strategic intent is to continue to develop the Excellerate Services brand into the most respected, self-performing facility services business in the markets we serve.
We believe that we can achieve this by delivering a dynamic and innovative, customer-centric service with exemplary quality at an affordable price.
Our wide range of self-performed facility services are delivered as stand-alone single services, combined as bundled services, or as part of a fully integrated property services solution.
We regard the effective integration of people, processes and technology as a key enabler of operational excellence. We therefore focus our efforts on employing quality people, developing robust business processes, and utilising innovative technology in order to achieve operational efficiencies and higher service levels.
Our Quality Program, underpinned by an ISO 9001 quality system, is a digital performance-based system for measuring, monitoring and improving service delivery.
We Delight Our Clients
We’re Always Learning
We Put People First
We Provide Multiservices
We Work Smarter Through Data
We Do Things The Right Way
We respect ourselves, our colleagues and our clients. We work together and support one another, raising concerns early and discussing challenges openly and constructively. We understand that how we treat each other directly impacts the service our clients receive.
We take personal responsibility for delivering high standards every day. We don’t walk past issues or accept “good enough.” When challenges arise, we act quickly and effectively to maintain the quality of our service.
We do what we say we will do. We act honestly and responsibly, staying true to our capabilities and commitments. We take pride in delivering ‘better’ in the right way, even when it is difficult.
We build positive, professional relationships with our clients, contractors and colleagues. We are open and fair in our discussions, clear in our expectations and committed to working together to achieve the best outcomes.
Excellerate Services is proud to hold Level 1 B-BBEE rating
We recognise that our operations have an impact on the environment. We are committed to improving the environmental sustainability of our business operations by reducing negative environmental impacts and enhancing positive impacts wherever reasonably practical.
We support various Corporate Social Investment and Enterprise Development initiatives, and always seek innovative solutions with high impact in these areas. Our structured procurement division secures services from BBBEE suppliers to exceed minimum targets of the property sector’s scorecard.
We maintain high standards of corporate governance and comply with legislative requirements in all the countries in which we operate. Our financial accounting complies with IFRS. As we strengthen our international presence, we continue to review our compliance and risk management skills, systems and processes to further enhance these capabilities.
Excellerate Services operates nationally across South Africa, with a presence in Johannesburg, Cape Town, Durban, and the broader national footprint. The group also operates across the United Kingdom and the Middle East.
For clients managing multi-city or multi-region property portfolios, the same standard applies regardless of where the property sits. Consistency at scale is not a marketing claim. It is the operational baseline.
If you are managing a complex environment and want to understand what an integrated soft services programme looks like in practice, we are ready to have that conversation.
